Delivery.

We want to deliver your purchase to you in the shortest possible time and will do our utmost to ensure this happens.

Delivery is to your door by a tracked national parcel carrier, so if you have any concerns about your delivery we can identify where it is and when it will be delivered.

If you suspect delivery may be a problem, please add information to your delivery details when you order e.g. 'leave in porch if no reply' or 'leave at No19 if no reply

If the delivery fails because the carrier is unable to hand over the parcel for signature or there is no additional information to help the carrier to make the delivery, the parcel will be returned to the local carrier depot and you will receive a card from them asking you to call the depot. If you do not call the depot or fail to contact Big Web Warehouse Ltd on 0800 074 7234, the parcel will be returned to us after 5 working days and we will have to charge you for the cost of the delivery.

If you have any questions please call on 01733 405100 or use our contact form

Packages are generally dispatched within 2 days after receipt of payment unless otherwise stated and are shipped via CityLink (or similar) with tracking and drop-off with signature. Shipping fees may include handling and packing fees as well as postage costs.

Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.